In order to provide firms with our products and services (including the Turnkey Model Portfolio Service, and our Planning Technology) Timelineapp Tech Limited and Timeline Portfolios Limited will have sight of personal data for the clients using our services. Timeline is committed to protecting and respecting your privacy.
We hold personal data for Advisors, Directors and Partners at the advisory firms we work with or who have expressed an interest in the services we provide. We will also hold data relating to third parties that we currently have or previously have had commercial relationships with. This data will include names, addresses, telephone numbers, email address and general correspondence received via electronic and paper form.
Whilst our client is the financial adviser, we may receive data relating to the end investor. This may include names and investment details such as portfolio numbers, balances, transaction histories.
We also hold data relating to staff members including names, dates-of-birth, addresses, National Insurance Numbers, identification, bank details and general correspondence.
We may collect information such as language, unique device identifier, IP address, geo-location, and the time zone where our website is used so that we can better understand usage habits and improve our products, services, and advertising. This information will always be used in an aggregated form and be used to help us provide more useful information to our users and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information.
If for any reason we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined and as such be applicable to the terms describing our handling of personal information
When an adviser registers on our website, they will be asked to provide personal data relating to themselves and their firm. Data may also be received via email, telephone and post.
We may be provided with data by third parties where there is a genuine need for the information.
We may collect its own data directly from websites and registers such as the FCA register.
We may pass your information to third party service providers, agents and other associated organisations for the purpose of completing tasks and providing services to you on our behalf. Only personal information that is necessary to deliver the service will be shared and we will have a contract in place that requires them to keep your information secure and not use it for their own direct marketing purposes.
We will not release your information to third parties beyond the firm for them to use for their own direct marketing purposes, unless you have requested us to do so, or where we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crimes.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
The data is used for future communications and to ensure we can provide its services to the data subject and for MI purposes, account management and adherence to the terms specified within our agreements.
We may use your data to:
Our website may collect and use your personal information in order to operate and improve the services it provides. These uses include making the website or service easier to use by eliminating the need for you to repeatedly enter the same information and performing research and analysis aimed at improving our products, services and technologies.
Data will not be transferred outside of the European Economic Area (EEA).
Data is stored on cloud servers. All paper records are scanned and stored on our internal systems. The paper records are then destroyed.
Data sourced from Morningstar API. Careful consideration has been taken to ensure that the information is correct but it neither warrants, represents nor guarantees the contents of the information, nor does it accept any responsibility for errors, inaccuracies, omissions or any inconsistencies herein.
All the user data is stored in our own database and isn't shared outside the company. All the users credentials are encrypted.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If any of the information that you have provided to us changes, please let us know the correct details by emailing or telephoning your usual contact at the firm as it is important that the personal data we hold about you is accurate and current